B o o k i n g s   a n d   C a n c e l l a t i o n   P o l i c y

When making a booking at Silk | Spa & Beauty you are acknowledging our terms and conditions. We do request that you advise us of any health considerations or if you may be pregnant.

Please note

  • Silk | Spa & Beauty reserves the right to amend, modify or cancel pricing, treatments and policies at any time without notice

Bookings

  • We require a credit card guarantee or Silk gift voucher number to secure your booking
  • Remember to re-book your next appointment to avoid disappointment.

Cancellations & No-Shows

  • We require a minimum 24 hours notice for changes and cancellations to bookings
  • Less than 24 hours notice to change or cancel incurs a 50% fee of the total treatment cost
  • Within 3 hours of scheduled appointment incurs 100% fee of the total treatment cost including if you fail to arrive
  • We send an SMS courtesy reminder 48hours prior to arrival for your convenience

Group Bookings (3 or more clients)

  • A minimum of 72 hours is required to change or cancel all group bookings
  • Less than 72 hours notice incurs a 50% fee of the total treatment costs
  • Within 24 hours of scheduled appointments incurs a 100% fee including if you fail to arrive

Payment

  • Gift vouchers - Valid for 6 months from the date of purchase. Please note, packages are to be redeemed as a package and may not be broken from a gift voucher. Please present your voucher on arrival
  • We accept Cash, Eftpos, Mastercard and Visa.

Arrival Times

Please arrive 10 minutes prior to your scheduled treatment so you have time to fill out/update your client profile

All treatments will conclude at their scheduled finish time, so please plan your day carefully.


Weekends & Public Holidays

  • Bookings over the weekend incur a 10% surcharge and Public Holidays incur a 15% surcharge.  Please note we do not accept Gift Vouchers on Public Holidays.